StyloSoft.com

Today Morning I call to Batelco Customer Care Center at 196, then I go for BroadBand service, there was a Bahraini girl said hello! Slowly. I Asked her about their broadband internet conection. She was talk with me very rudely sounds like I’m disturbing her J. She told me to wait and then she asked do you have landline I replied no I want new landline for broadband home. She replied if you dotn have landline then you’re unable to get Batelco Broadband home. Okey . Then I ask for Landline I need landline connection. She said go to Batelco Branch we’re not giving Landline here on customer care. Afterward I asked about Batelco Laptop Service on Installment. She replied No we don’t have. That time their website was open here in my laptop I asked her to check again there is something lying in your web. Then she told me we have Dell, Compaq, HP & Fujitsu Laptops Now finished thank you for calling Batelco. I said stop tell me more about Installments requirements etc. After 5 minute hold she replied “tell now what wrong with you what’s your problem”. Huh what the hell she is too much angry may be didn’t sleep last night. I replied her politely that I need to know about your dell laptops. She was going to tell me about laptop then suddenly she said no you have to go Batelco outlet for more information Bye. After saying she didn’t end the call for 15 minute and after 15 minute wait I closed the call.

So that is Bahrain No.1 Leading Telecom company customer support. Before many times I call to Batelco their call agents also did the same or their common tragedy is to tell that call our business line phone for more information and business number is available only on official timing and the operators there in Business Landline number they also tell you to visit Batelco outlet;). Their Tune is always rudely and after asking any un logical question they’ll anger on you, So be aware don’t ask anything which will cause you listen his anger. You must have also similar experience I hope so. Even I tried to other Small Business companies there is not trained peoples on telephone calls and also their calls are not recorded but still they have awesome service as compare to Batelco Customer Care. They have a nice Brand in Bahrain they must need to provide a quality support. If Batelco can’t handle and unable to provide support. Then better they should outsource their support because these companies will do their best on the way.

If you have similar experience with Batelco customer care agents. Feel free to say in comment box!